🌸 Refunds & Returns Policy 🌸

At feltglo, your happiness with our handmade crocheted flower bouquets means everything to us. If you’re not completely satisfied with your purchase, don’t worry—we’re here to help!

🕒 30-Day Return Policy

We offer a 30-day return window from the date you receive your order. If you’d like to return or exchange your item, please review the following guidelines:

✅ Eligibility for Returns

  • Items must be unused and in their original condition (unworn, unwashed, and undamaged).
  • Original packaging and any included accessories or tags must be intact.
  • Customized or personalized bouquets are non-refundable unless they arrive damaged or defective.

🚨 Items Not Eligible for Return

  • Sale or clearance items.
  • Custom designs or made-to-order pieces, unless faulty or damaged.

💳 Refund Process

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
  • If approved, a refund will be issued to your original payment method within 5-7 business days.

🔄 Exchanges

Want to swap your bouquet for something else? No problem! Exchanges follow the same 30-day policy. Simply reach out to us, and we’ll assist you in finding the perfect replacement.

📦 How to Return Your Item

  1. Contact Us: Email us at [support email] or use our contact form to initiate your return. Please include your order number and reason for the return.
  2. Prepare Your Package: Safely pack the item to prevent damage during transit.
  3. Ship It Back: Once we confirm your return request, we’ll provide you with the return address. Shipping costs for returns are the customer’s responsibility unless the item is damaged or defective.

🛠 Damaged or Defective Items

We take great care in crafting and shipping your bouquet, but if it arrives damaged or defective, please contact us within 7 days of delivery. We’ll gladly offer a replacement or refund, including return shipping costs.

❓ Questions?

If you have any questions about our Refunds & Returns Policy, feel free to reach out to us at contact@feltglo.shop. We’re here to ensure you have the best experience possible with feltglo!